Transportation
To schedule a ride, please call LETS Transportation at (517) 546-6600. Select option 3 and let the dispatcher know you are a veteran.
Barrier-free, door-to-door service from place of residence to medical appointments up to 50 miles away. We own three wheelchair assessable vans. Additionally, veterans and their families can now schedule free in-county non-medical rides.
FAQs
Am I eligible for transportation?
All honorably discharged veterans and spouses, including widows of deceased veterans, residing in Livingston County are eligible for our transportation. A copy of the veteran’s DD-214 must be presented upon first pick up to verify eligibility. Driver will send a copy to the office to keep on file.
Where can I go?
Transportation is available for medical appointments within a 50‑mile radius, as well as for non‑medical rides within the county.
What are your hours of operation?
Monday through Friday 7:00 a.m. to 5:00 p.m. (except federal holidays). Cancelations may occur due to severe weather.
How do I schedule transportation?
Call (517) 546-6600 and select option 3. Inform the dispatcher of veteran status and any special accommodations needed at the time of pick up. Our service has limited driver availability and is reserved on a first come, first served basis. Non-medical in-county rides may be scheduled up to one week in advance. Medical appointments may be scheduled up to 30 days in advance.
Where are your pick-up & drop-off locations?
We are a door-to-door service. Our drivers pick passengers up from the address given when transportation is scheduled.
What should I expect when I ride with veteran services?
We have AMAZING drivers, Tony, Tom, and Bert. When riding with us you can expect compassionate, patient, and respectful service. They work hard to keep wait times down to a minimum. You can expect an automated call the night before to confirm your ride. Our drivers make multiple pick-ups, so please be ready and waiting on the agreed upon time. To ensure everyone makes it to their appointments on time, the van will wait up to five minutes for a passenger before leaving. There may be a waiting period before or after your appointment time to accommodate other passengers.
What else do I need to know?
It is highly recommended you read our transportation policy before riding, specifically the “Passenger Conduct Policy.” If you choose to utilize our services, it is implied that you have read and agree to abide by our policy. Our policy covers expectations of our drivers and passengers. Please feel free to reach out to us at any time if you have any questions or concerns. Our office phone number is (517) 546-6338.
Do I have any alternative transportation options?
The Ann Arbor VA may be an option for your transportation needs. You must get a referral from your VA primary care doctor and then contact the transportation services at (734) 222-7145. Learn more about this service and how to qualify.
Livingston County Catholic Charities may provide transportation for individuals 65 years and older, or with a disability. They require a one week notice and is subject to volunteer availability.
