Booking Your Ride
Schedule an Appointment
Call dispatch at (517) 546-6600. When prompted, select Option 3 and schedule with a dispatcher.
Hospital Discharges (After-Hours)
Call dispatch at (517) 546-6600. When prompted, select Option 1 and leave a message with your name, location, and a call back number. A dispatcher will call you back shortly to confirm your ride.
Call (517) 546-6600 and if an emergency, select Option 1. Please leave a voicemail with your name, location, and a call back number. A dispatcher will call you back shortly to confirm your ride.
Frequently Asked Questions
Who can ride?
Where can I go with the Healthcare Transportation Service?
The service is available for any healthcare-related trip in Livingston County, including medical and dental appointments, physical therapy, pharmacy visits, and rides home after discharge.
What about out-of-county medical trips?
The healthcare service is reserved for in-County trips. However, LETS provides limited regional transportation to surrounding counties for medical appointments as part of its regular service. Out-of-county rides require at least 3 week’s notice in advance.
When making a reservation, how early do I need to call?
Limited “same-day” in-county rides are available, but please call in advance as much as possible to schedule a ride. Same-day rides are available for discharges.
What if I need to cancel my ride?
Call dispatch at (517) 546-6600, press 1, and leave a voicemail at least 1 hour prior to your ride to avoid being charged. You can also cancel your ride via our LETS GO app.