LETS Public Transportation

• TheRide
• Capital Area Transportation Authority
• Mass Transportation Authority of Flint
• Michigan Department of Transportation
• Michigan Public Transit Association 
• Federal Transit Authority
• Community Transportation Association of America
• SMART Bus
• People’s Express Public Transportation Service
• COVID-19 Safety Precautions

These Terms & Conditions (these “Terms & Conditions” or “Terms”) apply to the website located at milivcounty.gov, other websites (each a “Website”) and mobile applications (each a “Mobile App”) operated by Livingston Essential LETSrtation Service (“LETS”)LETS and our affiliates and subsidiaries (collectively, the “LETS”, “we”, “our”, or “us”), and the services and information (collectively, the “Services”) that we provide on such Websites and Mobile Apps (the Services, Websites, and Mobile Apps are collectively referred to as the “Platform”).

To assist you in using the Platform and to ensure a clear understanding of the relationship arising from your use of the Platform, we have created these Terms & Conditions and our Privacy Policy. Our Terms govern your use of our Platform, and our Privacy Policy explains how we treat information that we have about you. Our Terms apply to anyone that uses or visits our Platform (collectively, “you” and “your”).

1. Your Agreement

If you do not agree with these Terms, then please do not use our Platform.

1.A. Disputes; No Arbitration Requirement; Governing Law; Venue. These Terms are governed by the laws of the State of Michigan and applicable federal law, without regard to conflict-of-law principles. LETS does not require arbitration for disputes relating to the Platform or these Terms. Any claim, dispute, or legal proceeding arising out of or relating to the Platform or these Terms must be brought in a court of competent jurisdiction located in Michigan, unless a different venue is required by applicable law. Nothing in these Terms is intended to, or shall, waive, limit, or diminish any applicable governmental or governmental-agency immunities, defenses, or limitations of liability available to LETS or its officers, employees, or agents under federal or Michigan law.

By accessing or otherwise using our Platform, you acknowledge that you have read these Terms and agree to be legally bound by them. We may also confirm your agreement to be bound by these Terms by asking you to click an “I accept” button, checkbox, or similar mechanism when you access certain portions of our Platform, such as during the registration process when creating an online account with us.

Moreover, if you are agreeing to these Terms on behalf of a company, an organization, or other legal entity (“Your Organization”), then: (i) you represent and warrant that you have authority to act on behalf of, and to bind, Your Organization; and (ii) for all purposes in these Terms and the Privacy Policy, the term “you” means Your Organization on whose behalf you are acting.

1.B. Age Restrictions. You must be at least 13 years old to create an account or otherwise register for, or participate in, interactive features of the Platform. Do not create an account if you are under 13 years old. Please refer to our Privacy Policy for additional information regarding age-related practices.

2. Scope; Relationship to Privacy Policy and Other Contracts. 

Our Privacy Policy explains, among other topics, how we treat information that you provide to us through the Platform. By accessing our Platform, you consent to our privacy practices as set out in our Privacy Policy. Our Privacy Policy is incorporated herein by reference.

2.A. Public Records (Michigan FOIA) and Record Retention. LETS is a public body subject to the Michigan Freedom of Information Act (FOIA), 1976 PA 442, as amended, and applicable record retention requirements. Information you submit to LETS (including through the Platform, by email, or via text message) may be subject to disclosure in response to a FOIA request or other lawful process, unless an exemption applies. LETS may also retain records in accordance with applicable law and schedules.

2.B. Accessibility (ADA/Section 504). LETS is committed to providing access to its programs, services, and activities, including through the Platform, in accordance with applicable federal and state accessibility requirements (including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, as applicable). If you need an accommodation or would like to report an accessibility barrier with the Platform, please contact us using the information in Section 5 (Contact Us)

3. Registered Users. 

To access and participate in certain Services, you must create certain accounts with us and become a registered user (“Registered User”). By creating an online account, you may be able to access and participate across a variety of Services. Certain Service(s), however, may require that you create an account that specifically governs your access to and participation in such Service(s). To become a Registered User, and to participate in certain Services, you may also be required to agree to other terms and conditions with us and/or our service providers. As set forth in Section 2 (Relationship to Privacy Policy and Other Contracts), your use of our Platform as a Registered User is further subject to and governed by the terms of other agreements into which you may enter in addition to these Terms.

During the registration process, you must provide certain information. You agree that the information you provide to us in this process is complete and accurate. If you become a registered user and obtain a password, we will treat anyone who uses your username and password as “you”, and you agree to be responsible for all uses by anyone using your password. Please notify us immediately if you suspect that someone is using your username and/or password in an unauthorized or inappropriate manner.

4. SMS Terms and Conditions.

You may subscribe to receive SMS text messages by texting the word “SUBSCRIBE” to the published number. SMS messages may include notifications about upcoming trips and the status of trips for the current day. Message frequency varies.

When you opt in to receive SMS alerts by texting “SUBSCRIBE” to the published number, we will send you an SMS message to confirm your signup. You can cancel the SMS alerts service at any time by texting “STOP” to the published number. After you send “STOP,” we will send you a confirmation message and you will no longer receive SMS messages from us. You can rejoin by texting “SUBSCRIBE” again. Consent to receive SMS messages is not required to use core transit services; however, SMS features require a mobile device and an active text-messaging plan.

If at any time you forget what keywords are supported, just text “HELP” to the published number. After you send “HELP,” we will respond with instructions on how to use our service as well as how to unsubscribe. Participating carriers may include AT&T, Verizon Wireless, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy matters, please refer to our Privacy Policy.

5. Contact Us. 

If you have any questions about these Terms, our practices, or your dealings with the Platform, then please contact us using the information below or by other means of communication as described on our Platform.

Agency Customer Service
3950 W Grand River
Howell, MI 48855

Information Line: (517) 546-6600
Hours: 8:00 am – 4:30 pm Monday – Friday
Email: lets@livgov.com

1.  Our Privacy Policy

When does our Privacy Policy apply?

This Policy applies to “Personal Information” (also known as “Personal Data”), which generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with an identified or identifiable individual, as described in Section II of this Policy.

This Policy applies to information we may collect from you when you use our customer-facing websites (such as milivcounty.gov) and any customer services provided by the Livingston Essential Transportation Service (“LETS”) such as the LETS’s LETSrtation services, paratransit services, parking services, receiving SMS alerts or other service alerts, enrolling in fare and pass programs, and interacting with our customer service departments (collectively, “Services”). This includes when you purchase or re-load fare media; use our transit services or visit our stations and facilities; complete applications, registrations or other forms that we provide in connection with our Services (such as registering for an account with us, registering for a free or reduced fare program, completing surveys, providing feedback, signing up for SMS alerts, or other fare media) (collectively, “Forms”); when we communicate with you electronically, such as through our Services, email, text message and other electronic messages between ​LETS​ and you; and when you interact with advertising and applications on third party websites and services, if those services, advertising, websites, or applications include links to this Policy.

Public records (Michigan FOIA). As a public entity, certain records we maintain may be subject to disclosure under the Michigan Freedom of Information Act (FOIA) or other applicable laws. This Policy does not limit or restrict our obligations to disclose records as required by law. Where permitted, we will consider applicable exemptions and privacy interests before releasing records in response to a valid request.

Legal process and safety. We may access, preserve, use, or disclose Personal Information if we believe doing so is reasonably necessary to: (i) comply with applicable law, regulation, legal process, or a valid request from law enforcement or other governmental authorities; (ii) enforce our terms, policies, and fare rules; (iii) detect, prevent, or address fraud, security, or technical issues; or (iv) protect the rights, property, and safety of LETS, our riders, our employees, or the public.

2. Personal Information

What is Personal Information?

Personal Information is information that you provide to us or that we collect from or about you when you engage with our Services, by which you may be personally identified such as:

• Contact Information, such as your name, addresses (including home, mailing, and billing), email address, or telephone numbers (including home, work, and mobile);
• Transaction Information, such as your credit card or other payment information, fare purchase history or transit system transactions;
• Other Identifying Information, such as your driver’s license number, license plate number, date of birth, or employment or institutional information.

In some circumstances, we may collect or process certain information that may be considered sensitive under applicable law (for example, precise location information, government identification numbers, or information relating to eligibility for specialized services). Where required, we will provide additional notice and/or obtain consent.

The term Personal Information as used in this Policy does not include depersonalized, de-identified or aggregated data that cannot directly be linked back to an individual.

If you provide us with Personal Information about any other individual (such as a family member), you represent that you have any necessary consents to give us their information for use in accordance with this Policy.

What types of Personal Information do we collect and how do we collect it?

We collect and use Personal Information in order to provide and operate our Services. In some instances, you may choose whether and how much information to share with us. In other instances, we may collect information from you automatically.

Information you provide to us. You may provide Personal Information to us through our Services. You can choose how much Personal Information you share with us. For example, you may choose to share more Personal Information with us by signing up for SMS Alerts or by applying to one of our free or reduced fare programs or for our paratransit service, or you may choose to share no Personal Information with us

You provide Personal Information:

• When you fill in Forms, such as when registering for an account with us, applying to a free or reduced fare or pass program, applying for our paratransit, requesting correspondence from us, updating or changing your information, completing informational forms (such as contact information), signing up for our mailing lists or SMS Alerts, or requesting further services. We may also ask you for information when you report a problem with our Services;
• When you send us correspondence or respond to surveys, questionnaires, and feedback forms that we might ask you to complete;
• When you interact with our vendors and other partners, such as when you use our paratransit services; and
• When you provide other information that we request from you when using our Services.

Information we collect as you use our Services. We collect Personal Information, travel data and information about your internet activity and the computers, devices and browsers you use as you use and interact with our Services.

We automatically collect and keep a record of:

• Travel location tap data, which may include boarding and exit stations and origin/destination addresses for the LETS, date and time of your use, error information, video recordings, and details of your purchases and transactions when you visit our Services. We collect travel history data to help us monitor system usage and evaluate travel patterns over time.
• Information about your online activity, including your use of our Services, and any internet services and Wi-Fi we offer. The information we collect when you use these services includes browsing and search history on our Services and information regarding your interaction with our Services including unique identifier, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our Services, including IP address, device type, crash reports, system activity, wireless carrier name (when you use a wireless or mobile device), and the date, time, and referrer URL of your request.

The technologies we use for this automatic data collection may include: automatic passenger counters, on-board payment validators, cookies, and pixels or pixel tags. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser settings to refuse all or some cookies or to alert you when cookies are being sent. However, some website features or services may not function properly without cookies. A pixel or pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies and may allow us and our service providers to understand usage, improve our Services, and measure the effectiveness of communications.

Electronic Notifications: Details of our electronic notification programs including SMS Alerts, are outlined below:

• When you affirmatively opt-in to one or more of our electronic notification programs and consent to receive text messages, emails and/or push notifications from us through a sign-up page, checkbox or shortcut, we will enroll you in the selected message program(s). Message frequency can vary. You may continue to receive transactional updates from us unless you update your notification preferences to turn off notifications. You can also stop receiving text messages from us at any time by texting “STOP” to any message we send you, and text notifications for that program will be turned off. You may opt out of receiving certain email messages from us as detailed above. If you opt out of a notification program, we will send you an acknowledgement message to confirm that you have been unsubscribed. If you want to join again, just sign up again for the program by texting “SUBSCRIBE”.
• By opting into a notification program, you consent to being sent periodic emails or autodialed and/or non-autodialed messages at the email address or phone number that you provided at the time of joining and confirm that the contact information provided is your contact information and you have the authority to grant us the right to send messages to that number or address. Joining a notification program is not a condition of making any purchase. If you change or deactivate your participating address or number, you must promptly notify us of this change to continue receiving notifications.
• As always, message and data rates apply for any text messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

• Participating wireless carriers are not liable for delayed or undelivered text messages. We are not responsible for delays or failures in the receipt of text messages that are outside of our control (for example, issues attributable to your wireless carrier, device, or network availability). Nothing in this Policy is intended to limit any rights you may have under applicable law.

How do I access and correct my Personal Information?

Access, corrections, and deletion. As a Customer, you may review, change, or update certain account information you have given us by logging into your account or by contacting Customer Support to be put in touch with the correct business unit. Please inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible. To help protect your privacy, we may need to verify your identity before processing certain requests. Please CONTACT US if you have any questions about your Personal Information. If you are submitting a Michigan FOIA request, please follow the LETS’ FOIA request procedures and direct your request to the designated LETS FOIA Coordinator.

You may request to delete certain Personal Information through your account or by contacting Customer Support. We will make reasonable efforts to honor such requests by deleting or de-identifying the information, subject to applicable law and our legitimate business needs (for example, maintaining records required for safety, security, fraud prevention, accounting, auditing, or legal compliance). In some instances, you may be able to sever the connection between your trip history and your personal identity by de-linking a fare credential from your account; doing so removes personal identifiers from the account association and de-identifies the trip history within our systems. If we cannot honor a request to delete certain information, we will endeavor to provide an explanation.

Records retention. We retain Personal Information for as long as reasonably necessary for the purposes described in this Policy and in accordance with applicable laws and our records retention requirements, including any applicable public records retention schedules. Retention periods may vary depending on the type of record (for example, customer service records, fare transaction records, safety/security records, and video recordings) and whether a record is subject to a legal hold or audit.