Avoiding Builder Disputes
Who to Contact
If you have a complaint, contact our Office with the problem you are having and we may be able to advise you. Our department can only help with code issues. Contractual items such as payments and completion times are civil issues, so they are out of our control. You may file a complaint after all of your good faith attempts to contact your builder to get a code violation corrected have failed. Importantly, you must let the builder or their designee correct the violation, or the state will dismiss your claim. All formal complaints must be received within the 18-month time frame from the time your Certificate of Occupancy was issued.
Who Can You File a Complaint Against?
Keep Detailed Records
Filing a Complaint
- Name, address and phone number of the person filing a complaint
- Job location (if different than complainant’s address)
- Specify the township, city, or village and county of the job’s location
- Name and address of the company the complaint is against
- Individual(s) dealt with at company
- License number of contractor, if known
- What were they hired to do (install specific equipment, repair equipment, etc.)
- What was wrong with the job
- If equipment was installed, was a permit obtained and/or inspections performed
- Attach copies of any substantiating documentation (contract, proposal, invoice, etc.)
Upon receipt of the information, bureau staff will review documentation to determine if an investigation should be initiated or if additional information is required. The Bureau of Construction Codes does not have the authority to intervene in monetary or contractual disputes.